Last updated February 22, 2024

Your privacy is of the utmost importance to us. This Privacy Policy explains how Gut Genius, LLC, . and our subsidiaries and affiliates (together, "Gut Genius", "we" or "us") collect, use, and disclose information about you when you access or use our website, engage in our social media platforms, use our  products and services (collectively, the “Services”), or otherwise interact with us. We use the information you provide to us to: (i) process your order(s), (ii) reply to your questions, (iii) incorporate your feedback into improvements to our site or to our products, and (iv) provide you with information about other products and services.  Except as described in this Privacy Policy, we will not give, sell, or rent your personal information or specific account activity to any other third party for any reason without your consent.  We reserve the right to modify or amend this Privacy Policy at any time.  It is our policy to post any changes we make to our privacy policy on this page, and the date this policy was last revised is identified at the top of this page. We encourage you to periodically review this page for the latest information on our privacy practices. You will be notified of any material changes to this privacy policy which are less protective of your information prior to such changes becoming effective. We may notify you of these changes by email reminders, by notice on this site, or by other acceptable means.Your use of our site and Services constitutes your acceptance of our Terms of Services and this Privacy Policy.  

Medical Disclaimer

All of the information provided on Gut Genius’s website or social media platforms should not take the place of consulting a physician and should not be considered medical advice, treatment or a diagnosis.  This information does not and should not replace treatment from a medical professional.  If you need medical advice or assistance, you should consult a physician. 

We make no medical claims as to the benefits of any products, services, or content presented, offered or represented in any way and no content is intended to prescribe or be taken as medical advice.  You expressly agree through your use of this site that the content, communications, or information does not constitute medical advice and your use of the site does not constitute or create a doctor-patient relationship or any other healthcare professional relationship between you and us.  

Collection of Information

Information You Provide to Us

We may collect information when you participate in the Gut Health Quiz, fill out a form, , make a purchase, communicate with us via social media sites, request customer support, or otherwise interact with us. The information you provide may include:

• Personal details: your name, email address, linked social media details, and street address.
• Payment details: payment information.
• Gut Health Information: your quiz answers to the Gut Health Quiz are confidential and will not be shared, sold, or disclosed to third-parties. Your quiz answers are strictly to support you in understanding the state of your digestive health. Safeguarding your privacy throughout your experience is important to us.
• Other Information You May Provide: password, language settings, goals, previous gut health experience, digestive symptoms, and photos. 

Information We Collect When You Use the Services or Interact with Us

When you use the Services or interact with us, we collect the following information about you:

• Usage information: the usage of the Gut Health Quiz
•  
• Transactional information: information about a purchase, such as product description, price, subscription or expiration date, and time and date of the transaction.
• Log information: the web browser you use, app version, access times and dates, pages viewed, your IP address, and the page you visited before navigating to our websites.
• Device information: information about the computer or mobile device you use to access the Services, including the hardware model, operating system and version, device identifiers set by your device operating system, and mobile network information.
• Communications: we may record our communications including chat messages, phone, or video calls, such as when you utilize anychat-bot or provide us with feedback or market research.

Information We Infer or Generate When You Use the Services

When you use the Services, we infer or generate the following information about you:

• User ID: a user ID that we will associate with your account.
• Derived information: information about you based on other information we have collected. For example, like most platforms, we use your IP address to derive the approximate location of your device. We may make educated guesses about your gender or age. We may also use information we collect about you to help determine the likelihood of you continuing to use the Services in the future.

Information We Collect from Other Sources

We may also obtain information about you from other sources, including:

• Transaction information: details from third-parties you use to purchase a product.
• Calendar information: details from third-party calendar services that you choose to integrate with our services.
• Information you make public: finally, we may obtain information you have made publicly available, including from websites and online services you use, consumer research platforms, and/or business contact databases.

HOW WE PROTECT INFORMATION WE COLLECT

We build security into our system to help protect data from unauthorized access, disclosure, alteration, and destruction. We’re always looking for threats and take reasonable steps to respond to those threats, protecting the information users share with us.  Of course, no method of Internet transmission or data storage can provide guaranteed protection to your information.  If anything should ever happen to your information, we’ll let you know as soon as we can and try our best to make it right.

Disclosure of Information to Third Parties

It may be necessary—by law, legal process, litigation, and/or requests from governmental authorities for us to disclose certain of the information you have provided us to applicable third parties.  We may also disclose this information if we determine that for purposes of law enforcement or other issues of public importance, disclosure is necessary or appropriate. We may also disclose this information if we determine that disclosure is reasonably necessary to enforce our terms of service or protect our operations or users. Additionally, we may share personal information with our subsidiaries and affiliated entities, primarily for business and operational purposes.  We reserve the right to disclose and transfer all information related to Gut Genius, including personal information we collect to a subsequent owner, co-owner or operator of our website or one of our databases or in the event of a reorganization, merger, or sale of Gut Genius.  

The customer data we receive is protected against unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

We endeavor to protect the privacy of your account and other personal information we hold in our records, but we cannot guarantee complete security.  Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.  

Advertising and Analytics Services Provided by Others

We allow others to provide analytics services and serve advertisements on our behalf across the web and other online services. These entities use cookies, web beacons, device identifiers, and other technologies to collect information about your use of the Services and other websites and online services, including your IP address, device identifiers, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information. Gut Genius and others may use this information to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests, and better understand your online activity. Some of our advertising partners enable us to convert your email address or phone number into an identifier to show ads that are more relevant to you on other platforms.

Cookies are a mechanism to remember information about a visitor from one page to another. Web browsers store cookies so that the browser itself can remember some information and then, on request, pass all that information up to the server at one time. We use cookies to remember your name and the contents of your shopping cart. This allows you to leave our site, come back later, and still have the contents of your shopping cart intact. It also lets us personalize your experience, tailoring the content to your interests. Our site requires the use of cookies. Turning off cookies or rejecting cookies may prevent you from accessing or fully accessing the site.You can disable cookies used for advertising purposes through our Cookie Preferences Manager. Or, for more information about interest-based ads, including to use ad industry tools to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices (if you are in the EU, please visit www.youronlinechoices.eu/). Your mobile device should also include a feature that allows you to opt out of having certain information collected through apps used for behavioral advertising purposes.

Minors using the Site

We do not intentionally gather personal date from users who are under the age of 18.  If a user submits personal data to Gut Genius and we learn that the data is from a user under 18, we will attempt to delete the information as soon as possible.  If a parent or guardian becomes aware that their child has provided us with information without their consent, they should contact us and we will delete such information from our files as soon as reasonably possible.  

LINKS TO THIRD-PARTY WEBSITES; SOCIAL MEDIA SITES

We may link to third-party websites and services that we do not operate and are outside of our control. We are not responsible for the security or privacy of any information collected by other websites or other services. Please exercise caution and review the privacy statements applicable to the third-party websites and services you use.

We may offer social sharing features or other integrated tools, which let you share actions you take with other media, and vice versa. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the third party that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the third parties that provide these features.

Data Transfer

Gut Genius is based in the United States and has operations there ONLY.  If you are outside of the United States, your personal data may be processed in country in which it was collected where laws regarding the processing of personal date may be less stringent that the laws in your country.  

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. We control and operate the Site from offices located in the United States and make no representations or warranties that the information, products or services contained on the Site are appropriate for use or access in other locations. Anyone using or accessing the Site from other locations does so on their own initiative and is responsible for compliance with United States' and local laws regarding online conduct and acceptable content, if and to the extent such laws are applicable

Privacy Rights

Regardless of your location, but subject to certain limits and conditions provided under law, you have the right to request to:

• know more about the information we have about you;
• access information we have about you (including in a portable format);
• correct information we have about you;
• opt out of “sales”, targeted advertising, or “sharing”; and
• delete the information we have about you.

Where relevant, you also have the right to limit sensitive personal data processing or opt out of profiling for decisions that produce legal or similarly significant effects. However, Gut Genius does not currently engage in processing that gives rise to those opt-out rights.

You can access all your personally identifiable information that we collect and maintain by contacting us at info@gut-genius.com. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error to: info@gut-genius.com.  If you request to completely delete your information from our database or that you not receive future communications from us, you may do so by emailing us at info@gut-genius.com.  , 

Exercising Your Rights

You can exercise these rights by emailing us at info@gut-genius.com. We will not provide discriminatory treatment against anyone that exercises any of their rights.

You can opt out of use of data collected via the Services for targeted advertising, and related “sales” and “sharing,” by using our Cookie Preferences Manager to disable ad trackers on our website or adjusting your mobile device settings to limit ad tracking via the mobile app. You can also opt out by visiting our websites with a recognized universal choice signal enabled (such as the Global Privacy Control). Please note that, depending on which opt-out preference signal you use, our processing of the signal may be limited to the specific browser or device that you are using. You may need to renew your opt-out if you use a different browser or device to access the Services.

Secure Ordering

At Gut Genius, we use technology to encrypt the information you send us when you place an online order. You will notice the padlock in the browser or that the http in the url becomes https when logged in, or on pages during the checkout process.

If you place an online order, our secure order form requests contact, billing, and payment (such as your credit card number) information. Contact information from the order form (email address, name, billing and shipping address and phone number) may be used to send order information about your order to you. Your contact information is also used to get in touch with you should we have questions regarding your order or should we need to notify you of the status of your order. Further, as a valued customer you may receive special offers, coupons, and exclusive promotions via email or text. If you prefer not to receive these emails from us you can easily manage your email preferences. In every promotional email we send, there is an unsubscribe or opt-out link at the bottom of the email. Click the link, and after your request is processed you will no longer receive promotional emails.

We also employ third parties to perform services or functions on our behalf in order to improve our site, maintain our site and software, for merchandising, marketing and promotional efforts, and for communications or other services. During the purchase process, at the time of checkout we may share your information (other than email addresses) with such service providers or intermediaries to help identify offers for products and services from other parties that may be of interest to you. This information is not further provided to advertisers or other third parties without your consent, and in the event such service providers or intermediaries obtain any personal information during that process, it will not be used by them other than in the performance of their services for us. We may also employ third parties to analyze our sales data or to assist in marketing and personalizing product information.

We seek to ensure that contractors, service providers, and other third parties who work with us to support our business or otherwise make the Gut Genius site available (including the software, applications and services provided on our website) protect the personal information that they store, access or obtain in connection with our services, including, when possible, through contractual obligations to safeguard the confidentiality of such information and use it only for the purposes for which it is disclosed to, or accessed by, them.

Verification

We may verify your request by asking you to provide information that matches information we have on file.

You may designate an authorized agent to exercise any of the rights set out in this Privacy Policy on your behalf. Authorized agents should submit requests through the same channels, but we may require proof that the person is authorized to act on your behalf and may also still ask you to verify your identity with us directly.

Other Choices

Promotional Communications

You may opt out or unsubscribe from receiving promotional emails from Gut Genius by following the instructions in those emails or by logging into your account and managing your contact preferences. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Mobile Push Notifications/Alerts

With your consent, we send promotional and other push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

Information for California Residents

Under California Civil Code Section 1798.83, California residents who provide us with personal information may be entitled to request and obtain from us one time per calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses.  To obtain this information from us, please send your request to the mailing address : 1702 Rosewood Ave Nashville, TN 37212. Please include your return address and email address if you wish.  We are not responsible for notices that are not labeled or sent properly, or do not have complete information.

Notice of Financial Incentives: We offer various financial incentives. For example, we may provide incentives to customers who participate in a survey or provide testimonials. When you participate in a financial incentive, we collect personal information from you, such as identifiers (like your name and email address) and information about your experiences using the Services. You can opt into a financial incentive by following the sign-up or participation instructions provided, and, for any ongoing benefits, you can opt out at any time, such as by following the unsubscribe instructions in the applicable program’s terms or by contacting us. In some cases, we may provide additional terms and conditions for a financial incentive, which we will provide to you when you sign up. The value of your personal information is reasonably related to the value of the offer or discount presented to you.

We retain personal data for no longer than is necessary for the purposes for which it is processed, unless applicable law requires storage for a longer period of time.

Contact Us

If you have any questions about this Privacy Policy, please contact Gut Genius by email at info@gut-genius.com.